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Buyer questions before the first sample

Ordering

Ordering & Lead Time

60 matching answers

Can we see a sample before bulk? Copy link

Yes. OEM starts with a structure sample. After the structure and artwork are agreed, the official sample is usually ready in 5–7 days, and it is free for new customers. Bulk waits for your approval. Ask from contact.

How many pieces should I plan? Copy link

Plan from the structure, the print, and the pack. Petaful supports a small trial and then mass production, and sales confirms the run before the line starts. Send the shape via contact.

How long do OEM and ODM take? Copy link

OEM, built to your specification, is usually 30–45 days including logistics. ODM, from a mold already on the floor, is usually 45–60 days including logistics. A complex job adds 10–15 days. The official sample is usually 5–7 days after the art is agreed. Compare them on OEM and ODM.

What is a catalog reorder? Copy link

A repeat of a structure you have already approved. The usual window is 30–45 days. Send the SKU, the carton marks, and the destination. See OEM and ODM.

Is the official sample free? Copy link

For new customers, yes. It is usually ready in 5–7 days after the structure and artwork are agreed. On OEM, a structure sample comes before that. Ask through contact.

What extra time does a complicated project need? Copy link

Add 10–15 days. The base is still 30–45 days for OEM and 45–60 days for ODM, both including logistics. That buffer is named at the start, before you lock a launch date. See OEM and ODM.

Can a third party inspect before shipment? Copy link

Yes. Third-party inspection is welcome on site, alongside IQC, IPQC, and FQC. Name the inspector when the order is confirmed. The checkpoints are on Factory.

What do you need before you quote? Copy link

A photo or a drawing, a quantity range, the market, and the pack you have in mind. A rough quote can start from a picture, then tighten after the structure sample. Send it via contact.

How are payment terms set? Copy link

On the quote, together with EXW, FOB, or DDP for the destination you name. Ask for the quote via contact.

Is there one MOQ for every custom SKU? Copy link

No single minimum fits every custom build. A flat pad, a printed house, and a modular set do not share one run size. Sales confirms the trial and the bulk from the structure. Send it via contact.

Next step

Send the brief that starts the sample

Send the shape, the market, and whether you have a drawing, a mold, or a reorder.

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