Buyer questions before the first sample

Photograph the damage and the freight documents. Petaful helps trace a packing fault. Damage after a sound handoff is claimed with the forwarder on the term you chose. Send the file to sales.

Yes. A care line is an artwork or insert change. Sample it if the words are new, then the next bulk carries it. See OEM service.

Send photos and how the cartons were stored. Corrugated board should stay dry. The note separates warehouse humidity from a fault that left the factory. Write to sales.

Write that the SKU is closed. Petaful will not release another run of that file unless you reopen it. Send the note via contact.

Yes. Send the point in writing. It is added to IPQC or FQC for the next lots of that SKU. See Factory.

Tell sales. Another official sample is made from the same file so you can still approve before bulk. Use contact.

No. Every shipment, including a straight repeat, goes through FQC before the cartons close. See Factory.

Sales and the factory review the photos against the approved sample and the lot. You receive that conclusion in writing, with a reprint if the lot left wrong. Send the pack to sales.

Yes. A new release can run while a claim on an earlier lot is reviewed. Keep the order references separate in the note. See contact.

To sales, with the order reference in the first line. Phone +86 13590118228 reaches the same team.