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Buyer questions before the first sample

Ordering

Ordering & Lead Time

60 matching answers

What should a first order plan include? Copy link

The structure, the print, a quantity range, the pack, the destination, and the on-shelf date. That is enough for a sample plan and a bulk window. Send it via contact.

Are prices listed on the website? Copy link

No. Price is quoted from the structure, the print, the pack, and the destination, so a catalog page does not show a retail or a factory price. Ask for a quote on contact.

Can an agent place the order for the brand? Copy link

Yes, when the brand authorizes the agent in writing. Artwork still stays with that program. Introduce the agent on contact.

What if I approve the structure but not the print? Copy link

The structure can stay approved while the print is revised. Bulk waits until you sign the official sample, print included. See OEM service.

Is the lead time the same for every shipping lane? Copy link

The production windows are the usual 30–45 or 45–60 days including the logistics named on the quote. A distant lane or a peak season is called out on that quote, not assumed to match every port. See export packing.

Can you hold goods after final inspection? Copy link

Yes, for a date you name before the cartons close. Tell sales the release day with the destination. See contact.

What counts as a go-ahead for production? Copy link

A written approval of the official sample plus the quantity, pack, and destination. That note starts the 30–45 or 45–60 day window. Send it via contact.

Do you accept a blanket order? Copy link

Yes. A blanket order can book repeats of an approved SKU. Each release still names quantity and destination. Set it up on OEM and ODM.

What if sampling falls on a holiday shutdown? Copy link

Say the dates in the brief. The 5–7 day sample window and the 10–15 day complex buffer are planned around the shutdown instead of being discovered at the end. See contact.

What do you confirm before production? Copy link

Structure, artwork, quantity, flute, pack, destination, trade term, and lead time. You should see those in one written note before the line starts. It comes from sales.

Next step

Send the brief that starts the sample

Send the shape, the market, and whether you have a drawing, a mold, or a reorder.

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