Buyer questions before the first sample

Send a photo of the insert and the order reference. If the insert missed the approved file, Petaful reprints the insert for the affected cartons. Write to sales.

Sales can walk your team through assembly, the refill, and the pack the sample used. Book that call with the order reference on contact.

Yes, before production is released. After release, tell sales immediately so the line can stop at a sensible point. Write via contact.

A photo of the seam, the carton mark, and the order reference. An open seam on arrival is checked as a making fault or freight damage. Send it to sales.

Yes. Ask for the FQC notes for that lot: finished goods before the cartons closed. Request them with the order reference on contact.

In-house molds are Petaful’s, and there are 200+ of them. A buyer-owned dieline is quoted with the OEM job. Ask for that quote on ODM or OEM.

Photograph the carton mark and the item inside, and send the packing list. A wrong SKU in a marked carton is corrected against that list. Write to sales.

Yes. The order reference and the lot code on the carton point to the production record. Ask for the lot code on the next pack if you want it printed every time. See contact.

Your artwork stays with the order, not in one person’s inbox. Introduce the new contact in writing. See OEM service.

Yes. Name them when you release the next order so FQC is booked for that visit. See Factory.