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Buyer questions before the first sample

Ordering

Ordering & Lead Time

60 matching answers

How do repeat orders work? Copy link

Send the SKU, carton marks, barcodes, and destination. A repeat of an approved structure is usually 30–45 days. The drawing set stays as approved unless the structure changes. See OEM and ODM.

What usually adds time to a date? Copy link

Late artwork, a structure change after the sample, or a complex build that needs the extra 10–15 days. Name the on-shelf date in the first brief so the buffer is in the plan. See OEM and ODM.

How soon will sales reply? Copy link

Sales replies on business days with a quote path: product, quantity range, and market. Put those three in the first message on contact so the reply can include a sample plan.

Can two SKUs share one production window? Copy link

Yes, when the structures are approved together. Each SKU still has its own sample if the print or the cut differs. Plan them on OEM and ODM.

Is a reorder faster than a new OEM build? Copy link

A straight reorder of an approved structure is usually 30–45 days, the same band as OEM bulk, because the dieline is already signed. A new OEM shape still needs the structure sample first. See OEM and ODM.

What does “including shipping” mean on the lead time? Copy link

The 30–45 and 45–60 day windows include the logistics time named on the quote, not a separate hidden week after production. The trade term, EXW, FOB, or DDP, is on that same quote. See export packing.

Can I split one order into two shipments? Copy link

Yes, when you say so before the cartons close. Marks and quantities are set per shipment. Plan it on export packing.

Do you start bulk before sample approval? Copy link

No. Bulk starts after you approve the official sample in writing. That keeps the print and the cut matched to what you signed. See OEM service.

Who approves the sample? Copy link

You, or the person you name in writing. Photos can support the decision. The release for production should still be a written yes. Send it via contact.

Can the sample go to my retailer as well as to me? Copy link

Yes. Give both addresses when you request the sample. The 5–7 day make time is the same; courier time follows each address. Ask on contact.

Next step

Send the brief that starts the sample

Send the shape, the market, and whether you have a drawing, a mold, or a reorder.

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