Buyer questions before the first sample

Yes, by sampling the new structure. Once you approve that sample, repeats can include the spare face. Start the change on ODM if you do not have a drawing, or on OEM if you do.

The same sales contact confirms SKU, marks, quantity, and the 30–45 day window. If the structure is unchanged, production uses the signed file. See OEM and ODM.

Yes. Name the carton marks that are affected. The reprint or replacement follows that count, not the whole order, when the photos support it. Send them to sales.

Send the SKU, the approximate ship date, and a photo of the carton mark. Sales can match the lot from those. Write via contact.

Petaful handles making faults on the order you placed. Your shop’s consumer returns stay with your retail policy. If the goods left the factory wrong, send lot photos to sales.

Yes. A visit after a claim is at the factory in Longgang, Shenzhen, Guangdong. Bring the order reference so the team can open that lot. Book it on contact.

Yes, unless you ask for a structure change. A making-fault reprint follows the signed dieline and the signed art. See OEM service.

Put the corrective point in writing with the claim. The next lot’s IPQC and FQC check that point before the cartons close. See Factory.

Yes. Replacements can use the same EXW, FOB, or DDP term as the original order. Confirm the address when you approve the reprint. See export packing.

The on-shelf date, the holiday graphic, and whether last year’s carton marks still match the channel. Sample a new graphic. A straight repeat of the signed art can move in 30–45 days. See OEM service.